Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

You will be responsible for all shipping costs for returning your item. Shipping costs are non-refundable.

Shipping cost will be deducted from your refund and any free shipping offered on purchases will be nullified if the total amount of goods retained does not meet the minimum amount for the offered free shipping.

To start a return, you can contact us at hello@folklorious.com. Please note that returns will need to be sent to the following address: Folklorious, C/Paraires 13, Palma de Mallorca, 07001

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please do not send your purchase back to the manufacturer.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exceptions / non-returnable items
Custom products such as special orders or personalized items cannot be returned.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@folklorious.com.