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Returns

Returns

Goods may be returned within the first 30 days from order confirmation date.

Monogrammed goods and items on sale are exempt from being returned.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Refunds Process.

If you wish to return an item (non monogrammed and full price only) please email us at eva@folklorious.com. We will email back a return label for you to print and place in the outside of your package.

Please do not send your purchase back without this label as it will not be accepted.

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you still have not received your refund yet, please contact us at eva@folklorious.com

 

Shipping

To return your product, you should mail your product to:

C/ Henri Dunant, 25.  Palma de Mallorca, Balears ES 07004

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over 75 euros, you should consider using a trackable shipping service or purchasing shipping insurance.